iPhone/iPad (Safari)

What’s happening

In Safari, the website may stay stuck on a loading screen due to privacy settings.

Steps to fix

1. Confirm the issue

   You may see the site continuously loading and never fully opening.

   

2. Open Settings → tap Apps

   

3. Find Safari (scroll or search) → tap Safari

   

4. Under Privacy & Security, turn off Prevent Cross-Site Tracking

   

5. Scroll to the bottom → tap Advanced

   

6. Turn off Block All Cookies
   Both settings must be off for the site to load properly in Safari.

   

Try again

Go back to Safari, reload the website, and try again.

Tip: After you finish what you need to do, you can turn these settings back on if you prefer.